The Duncairn
Putting arts at the heart of North Belfast since 2014, come and see what’s going on in Belfast’s Cultural Quarter!
Putting arts at the heart of North Belfast since 2014, come and see what’s going on in Belfast’s Cultural Quarter!
For any arts, events, music, or ticket enquiries, please telephone Reception on 02890 747114 and press 1 or email reception@174trust.org.
Reception is open Monday to Friday from 9.00 AM to 5.00 PM.
How do I book a ticket?
Tickets for all events, workshops and classes can be purchased via our website. Find out more information on our What's On page.
The Duncairn offers paperless ticketing in an effort to be more sustainable and avoid paper waste. If you need to print your ticket, please make sure to recycle the paper.
I haven't received my confirmation email. Is this a problem?
If it's been more than 24 hours since you booked with us, please check your junk mail folder on your email. If you still can't see your confirmation email, please contact Reception.
Are there any age restrictions on music events/gigs?
· Unless otherwise stated on the events page, all music events are strictly over 18. Individuals under the age of 18 may be considered on a case-by-case basis. Please contact us to enquire further. Please consult the individual event pages for age restriction information.
Are there any age restrictions on workshop/class attendance?
Workshops and short courses are targeted at the 18+ age group unless stated otherwise. There are a variety of reasons for this limitation, however, younger participants, such as 16+, can be considered on a case-by-case basis by contacting the Arts Operations Manager via email - debbie[at]174trust.org
There are no more tickets available. Can I be contacted if more come on sale?
Sometimes very popular events can sell out very quickly. We cannot guarantee that extra tickets will be available for every event. If more tickets become available, we will communicate this through the event page on our website and through our social media platforms. Find us on Facebook and Twitter for the latest updates.
If an event is sold out, you will have the option to join a waiting list by following the ticket link on the event page. If tickets become available, a member of our team will contact the waiting list in order of registration.
To avoid future disappointment, sign up for our newsletter to receive weekly updates on on-sales and announcements.
If I can no longer attend a performance, can I get a refund or exchange my ticket?
You will only be able to get a refund for your tickets if you give us at least 72 hours notice. Please phone or email Reception to give notice.
If I can no longer attend an arts course, workshop or masterclass, can I get a refund or exchange my ticket?
Due to the nature of classes with only a very small group of attendees, we can only offer a voucher for the same value if cancellations are received with at least 14 days notice. In every other case, we are unable to offer refunds as the activity is likely to get cancelled for everyone.
The performance has been cancelled/rescheduled. Will I receive a refund?
In the event of an event being cancelled, we will contact you via email and issue a refund. If you have paid by credit or debit card you do not need to contact us, you will be refunded automatically. Your refund will be received into your bank account under ‘Ticketsolve’. It usually takes 3-7 working days for this to process to your bank account. Please note that booking fees can not be refunded as these are charged by our ticketing and payment providers.
In the case of a class or workshop being cancelled, we will contact you and offer any available alternatives before proceeding to refund you.
In the case of an event, class or workshop being rescheduled, you will be contacted via email to inform you of the new date for which your tickets will remain valid.
If this date does not suit you, a full refund of the face value of the tickets will be issued and the existing tickets will become void.
Unless otherwise stated on individual gig listings, all our music events have a door time of 7pm. The performance will commence at 7.30pm. We ask that ticket holders arrive in plenty of time before the performance starts.
If you know you are going to be late, we ask that you let us know by phoning us on 02890747114.
The Duncairn reserves the right to refuse admission to any persons that arrive after 8.30pm.
The Duncairn reserves the right to refuse admission to any persons deemed to be under the influence of drugs or excessive alcohol, at the discretion of the designated Duty Officer.
